How to place order for delivery or collection:
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01243 389241 during our office hours 9-3pm.
We need 48 hours notice to prepare all orders.
The order and payment of products can be done via this website.
Fresh Products:
Due to the delicate nature of our fresh cakes, we are unable to offer a delivery service by post. If your order contains both ambient and fresh products and you are located outside of our 10 mile delivery zone, you can collect your order from our kitchen, please see below for a more detailed explanation.
Storage:
As a reminder we recommend you keep your energy bites and superfood cakes in the fridge to keep them at their best. All fresh products have a 5 day shelf life.
Payments:
We use secure payment facilities for online purchases.
We accept payment by Pay Pal and Stripe
The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
You will be required to pay for the goods in full at the time of ordering.
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds sterling and include Value Added Tax at the current rate.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Only voucher codes obtained from Frog Hollow Catering Website will be honoured. Any vouchers from this website that are over 12 months old can be considered expired and will not be accepted.
Delivery
We offer two types of delivery services for orders.
1.) For the delivery of ambient and fresh products within 10 miles of Westbourne. West Sussex.
- Spend £20 for free local delivery to postcodes in a 5 mile zone
- £6.00 flat rate delivery charge for postcodes between a 5 and 10 mile zone.
2.) For the delivery of ONLY ambient products for postcodes over 10 miles from Westbourne. West Sussex.
- £6.00 flat rate postal delivery charge for mainland UK (excluding highlands & Islands)
Delivery is by Royal Mail first class and will require a signature.
Please note we do NOT offer a postal delivery service for our fresh products if you are located outside of our 10 mile delivery zone.
We will deliver the goods to the premises you specify on your order. An adult must be available to accept delivery of your order.
If there is no one to accept the order on the scheduled delivery date the goods may be returned and we reserve the right to charge you for an additional re-delivery.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery. We cannot accept responsibility for addresses provided incorrectly.
Please check the goods on delivery – any goods found to be missing or damaged should be reported to us within two working days of delivery of the items.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as pandemics, accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Collection
For orders under £20 within our 5 mile delivery zone or orders that contain both ambient and fresh products that are outside of our 10 mile delivery zone
- Collection is available from our kitchen in Westbourne.
Please call us on 01243 389241 to arrange a collection day and time.
Collection Address:
Old Chapel Cottage, North Street, Westbourne, West Sussex, PO10 8SP
Christmas Deliveries:
Last order date is December 13th 2023
Last Royal Mail postal date is December 15th 2023
Last local collection/ delivery date is December 22nd 2023
Be Planet Friendly
Where possible we use environmentally friendly packing materials which can either be reused or recycled. Please dispose of these responsibly.