How to place order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01243 389241 during our office hours 9-5pm.
Superfood cakes
The order and payment of superfood cakes can be done via the website but due to the nature of these delicate products we only offer a collection service at this time from us in Westbourne. You must give us at least 48 hours notice before you need to collect your cakes.
Collection Address:
Old Chapel Cottage, North Street, Westbourne, West Sussex, PO10 8SP
As a reminder we recommend you keep your energy bites and superfood cakes in the fridge to keep them at their best and your truffles in a dry, cool, dark place.
We use secure payment facilities for online purchases.
We accept payment by Mastercard, Maestro, Visa, Visa Electron, Discover, Diners Club international, Union Pay, JCB.
The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
You will be required to pay for the goods in full at the time of ordering.
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds sterling and include Value Added Tax at the current rate.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Only voucher codes obtained from Frog Hollow Catering Website will be honoured. Any vouchers from this website that are over 6 months old can be considered expired and will not be accepted.
Delivery & Carriage Charges
Free delivery is available on orders where the goods cost more than £100.00 and local deliveries for orders over £50.00 to Postcodes PO10 7, PO10 8 and PO9 1.
We can deliver our products anywhere in mainland Great Britain. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland.
We will dispatch within 5-7 working days of us receiving your order.
Christmas Deliveries:
Last order date is the 15th December 2017
Last Delivery date is the 22nd December 2017
Energy Bites
Dispatch Method – Next Day
Dispatch Day Monday – Thursday
Cost – £12.50
Truffles
Dispatch Method – 1 – 2 days
Dispatch Day Monday – Friday
Cost – £5.50
Energy Bites & Truffles
Dispatch Method – Next Day
Dispatch Day Monday – Thursday
Cost – £12.50
To ensure your Energy Bites order arrives in perfect condition it will be dispatched in chilled packaging for delivery by our courier.
If you are only ordering Raw Cacao Truffles – these will be delivered by Royal Mail all other orders will be delivered by courier APC.
If your order contains both energy bites and truffles we will endeavour to combine your orders into one parcel, however this may not always be possible so you may receive your order in more than one delivery.
We will deliver the goods to the premises you specify on your order. An adult must be available to accept delivery of your order.
If there is no one to accept the order on the scheduled delivery date the goods may be returned and we reserve the right to charge you for an additional re-delivery.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery. We cannot accept responsibility for addresses provided incorrectly.
Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or us within two working days of delivery of the items.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Be Planet Friendly
Where possible we use environmentally friendly packing materials which can either be reused or recycled. Please dispose of these responsibly – if you would like to return the Woolcool to us to recycle please contact us by email or phone and we will send you details of how to do this.
